PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
What is included in these Terms and Conditions?
The Terms and Conditions set out below represent the rules of our website https://anta.si/ (“Website“) and define our relationship with you during the use of our services.
1. Who are we and how to contact us?
1.1 We are iTAK Šport trgovina in storitve d.o.o. (“we“, “us” or “our“), a company registered in Slovenia under the registration number: 3357589000 with its company address at Ob železnici 30A, 1000 Ljubljana, Slovenia, EU and tax number SI71998578.
1.2 Within the framework of these Terms, we allow you to use the Website, which remains our intellectual property.
1.3 If you want to contact us, send us an email at [email protected].
2. Terms and Conditions
2.1 By using our Website, you confirm that you agree with these Terms and Conditions and shall abide by them. We recommend that you print a copy of these Terms and Conditions for later reference.
2.2 You are also responsible for ensuring that these and all related Terms are made aware of and complied with by anyone who access our Website through your web link.
2.3 If you do not agree with these Terms and Conditions, you must not use our Website and Services.
3. Other Terms which might be important to you
3.1 These Terms and Conditions apply to the following Terms and Conditions, which also apply to your use of our Website:
(c) The Shipping and delivery policy.
4. Changes to these Terms and Conditions
4.1 We may change these Terms and Conditions from time to time due to changes in our services and business practices. Please check these Terms and Conditions each time you visit our Website in order to familiarize yourself with the Terms, that are in force at any given time.
4.2 If we make significant changes to these Terms and Conditions, we will make sure that you are informed in a timely manner and that you can review and accept them.
4.3 If you do not agree with the Terms and Conditions that are currently in force, you are required to stop using our services.
5. Changes to our Website
5.1 We may update and change our Website from time to time to keep up with our products, the needs of our users and the needs of our business.
5.2 We will do our best to keep you informed of major changes in a timely manner.
6. Suspension or removal of the Website
6.1 Viewing our website is free of charge.
6.2 We do not guarantee that our Website or its content will always be available. For business or operational reasons, we may suspend, remove or restrict access to our Website or any part of it.
6.3 We will do our best to keep you informed of major changes in a timely manner.
7. Transfer of this contract to another person
7.1 Our rights and obligations under these Terms and Conditions may be transferred to another organization. We will always inform you about this in writing and make sure that the transfer does not affect your rights under these Terms and Conditions.
8. Security of account credentials
8.1 If you choose or receive an identification code, password, or any additional information from our security or registration process, you must treat this information as confidential. You may not disclose this information to third parties.
8.2 In the event that we have determined, that you do not comply with the provisions of these Terms and Conditions, we may at any time disable your password or identification code, which you have chosen yourself, or which we have set.
8.3 If you suspect that anyone other than you knows your identification code or password, please notify us immediately at [email protected].
9. Use of materials on our website
9.1 We are the owners or licensees of all intellectual property rights on our Website and the materials published on it. These works are protected by international laws and copyright treaties. All these rights are reserved. You may print one copy and download summaries of any page from our Website for personal use and direct the attention of others within your organization to the content.
9.2 Nothing you print or download from our Website may be altered in any way and the use of illustrations, photograph, video and audio recordings, and any graphic materials separate from the accompanying text is also not permitted.
9.3 Our role as the authors of the content on our Website (and the roles of others who are listed and have contributed) must always be recognized. You may not use the content of our Website for commercial purposes without our permission or the permission of our licensor.
9.4 If you print, copy or download any part of our Website in violation of these Terms and Conditions, you are not entitled to continue to use our Website and we may request that you return or destroy all copies of our materials you have made.
10. Liability disclaimer regarding the Website
10.1 The content of our Website is available for general information purposes only. Its purpose is not to give advice that you need to follow and rely on. You must consult an expert or specialist before taking any action in accordance with the content on our website.
10.2 While we strive to regularly update the information on our Website, we do not in any way state, warrant or guarantee, directly or indirectly, that the content on our Website is accurate, complete or up to date.
11. Ordering process
11.1 Select the desired product by clicking on the “Add to cart” icon. After moving the product to the cart, the system displays the total cost of the purchase, including delivery costs, and offers two options:
(a) Completion of the purchase – select it by clicking on the “Checkout” icon and
(b) Continue shopping – select it by clicking on the “Continue shopping” icon.
11.2 After completing the selection of items to complete the purchase, if you have recently moved the product to the cart, in accordance with point 11.1(a) click on the “Checkout” button or, if you are located at other parts of the Website, click on the cart icon.
11.3 After clicking on the cart icon, the system displays the summary and contents of the shopping cart. Here you can change the quantity of already selected items or delete items from the shopping cart. You can also redeem valid coupons in this section by selecting the “Do you have a promotional code?” icon and entering the coupon code.
11.4 To finish your purchase, you can continue by selecting the “Checkout” icon and choosing whether you want to complete the payment as a registered user (in this case, you either create a new user account by selecting and specifying a password or clicking on the “Login” icon to sign in into an existing account) or as a guest. In order to continue the procedure, it is necessary to confirm your agreement with these Terms and Conditions.
11.5 In the “Addresses” tab, you then enter the addresses for delivery and invoicing, and you can also change the address for delivery and invoicing. By clicking on the “Continue” icon, the system takes you to the next step “Delivery”, where you select the delivery method.
11.6 After selecting the “Checkout” icon, the system takes you to the next and final step, where you choose one of the offered payment methods.
11.7 After selecting the method of payment and clicking on the icon “Place an order with the obligation of payment” you will receive a notification confirming that the order has been accepted into the queue, to the e-mail address that you had provided when placing the order. In this step, you have the option to cancel the order within 1 (one) hour.
11.8 If you do not cancel the order, it will be further processed when we review the order, check the availability of the ordered items and confirm the order or inform you about the inability to fulfill it. Upon confirmation of the order, we will inform you by e-mail about the estimated delivery time. We prepare and send the goods within the specified period and inform you about this via e-mail.
12.1 The price of the product (including VAT) is the price that is listed on the order page after you place the order. We strive to provide you with the right price. Nevertheless, please read clause 12.2 in case of an error in the price of the ordered product.
12.2 What happens if we had made a mistake in relation to the price?
(a) When the real price of the product on the day of the order is lower than the one that had been stated on the date of the order, you will be charged in the lower amount.
(b) If the price of the selected product on the day of the order is higher than the one we have given you, we will contact you with instructions before we accept your order.
(c) If we accept and execute your order where there has been an obvious price error and you have reasonably assessed it as a price error, we may terminate the order, refund the amount you paid and request a refund of the products we have sent you.
12.3 If you believe that an error has occurred in your account, please notify us immediately via e-mail at firstname.lastname@example.org.
13. Payment methods
13.1 We provide the following payment methods:
(a) Prepay – You will receive our banking information. We will send the products to you as soon as the payment is visible on our account.
(c) Card payments provided by our Stripe payment service provider.
14. Delivery time
14.1 The current price list of delivery costs can be found at: shipment and delivery policy.
14.2 We use several postal service providers, from which (if such an option is enabled) you can choose in the ordering process.
14.3 After sending the order, we will send information to your e-mail address, with which you will be able to track the shipment (and agree on the details of the collection with the postal service provider, if the latter offers this option).
14.4 Should the Products be lost or damaged during delivery, in the event of damaged goods, please contact us via e-mail at [email protected] or by phone on +386 59 094 030 no later than 7 days from receipt of the shipment an also provide a picture of damaged packaging, (inner) packaging, damaged item, delivery service labels and description of damage via e-mail. If the damage is already visible upon receipt of the shipment, immediately notify the delivery person, who will draw up an appropriate complaint report on the spot.
15. Withdrawal from the contract
15.1 The right to unilaterally terminate the contract and return the order is available to all users of our Website within 14 (fourteen) days of receipt of the shipment. Inform us at [email protected] about the unilateral termination of the contract or withdrawal from the contract within the specified period and return the products to our address in accordance with point 15.2.
15.2 The product you want to return must be unused, undamaged and in the original, undamaged packaging. Attach a copy of the invoice to the product that is the subject of the return and carefully pack it so that it will not be damaged during delivery. An item that has been packed in such a way must be sent to the address iTAK Šport trgovina in storitve d.o.o., Ob železnici 30A, 1000 Ljubljana, Slovenia. We recommend that you use a postal service to track your shipment and keep a receipt.
15.3 You always bear the cost of sending the item to our address.
15.4 The refund will be made in the same way that the order had been paid for. When we receive a properly returned, unused, undamaged product, which had been packed in the original, undamaged packaging, we will issue a refund in the same way as the product had been paid for.
16. Warranty and material defects
16.1 Products have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice within the warranty period, which is stated on the warranty card or invoice. If there is no warranty information, the product does not have a warranty or the information is not known – in this case you can contact us so that we may provide you this information.
16.2 If you want to claim the warranty, you can also do so directly with us. Read the detailed instructions on the enclosed warranty card.
16.3 Inform us about the warranty claim via e-mail at email@example.com and we will send you instructions regarding the continuation of the warranty claim procedure.
16.4 The provider is responsible for the material defects of the product. A material defect is present namely when:
(a) the product does not have the properties necessary for its normal use or purpose;
(b) the product does not have the characteristics necessary for the special use for which the buyer is purchasing it, whereby the provider knew or should have known such special use;
(c) the product does not have the characteristics and features that have been explicitly or tacitly agreed on or prescribed;
(d) the provider has delivered an item that does not match the pattern or model; the only exceptions are samples or models shown for the purpose of notification.
16.5 Inform us about any material error together with its detailed description at firstname.lastname@example.org and we will send you instructions regarding the continuation of the procedure for claiming a material error.
17. User content
17.1 Our Website may contain links to other Websites and third party content. These links are for information purposes only. We have not endorsed these links and the information contained therein.
17.2 We have no control over the content of these Websites.
18. Liability for loss or damage
18.1 If you are a consumer or business user:
(a) In the event that this would be illegal, we do not exclude or limit our liability to you. This includes liability for death or injury caused by the negligence of us or our employees, agents or subcontractors, and by fraud or deception.
18.2 If you are a business user:
(a) We exclude all indirect terms, warranties, representations and other Terms relating to our Website or its content.
(b) We will not be liable for any loss or damage, including contractual or civil liability, or breach of legal duty, or otherwise, even if foreseeable, arising out of or in connection with the use or inability to use our Website; or due to the use or reliance on content contained on our Website.
(c) In particular, we will not be responsible for:
(i) the loss of profit, sales, business or revenues;
(i) the suspension of business activities;
(ii) loss of projected savings;
(iii) loss of business opportunities, goodwill or reputation; or
(iv) any indirect or consequential loss or damage.
18.3 If you are a consumer or business user:
(a) Please note that our Website is intended for domestic personal use. You agree that you will not use our Website for commercial or business purposes and that we have no liability to you in the event of loss of profit, business, the suspension of business activities or loss of business opportunities.
19. Product liability disclaimer
19.1 All products offered are (unless otherwise stated) provided “as is” for your use, without any warranty or commitment, implied or expressed, including any implied warranties or conditions of merchantability, quality of the trade offer, suitability for a specific purpose, durability and title.
19.2 Due to the nature of online business, the items on offer are updated and changed frequently and quickly. We strive to provide clear and thorough information to present the basic characteristics (properties) of the offered products. As we obtain the latter from our suppliers, we are not responsible for any errors (inaccuracies, imperfections) in the data or for any damage that may result from this. We also reserve the right to change the information without special prior notice.
19.3 Photographs of products are symbolic, and any differences between the image and the actual product (colour deviations, etc.) do not affect the specification of the product itself.
20. Use of your personal information
21. Liability for viruses
21.1 We do not guarantee that our Website will be safe from bugs and viruses.
21.2 You are responsible for configuring your information technology, computer programs and platform to access our Website. Use your antivirus program.
21.3 Any misuse of our Website by deliberate infection with viruses, Trojan horses, worms, logic bombs or other malicious or technically harmful materials is prohibited. Unauthorized attempts to access our Website, the server on which it is located, or any server, computer or database associated with our Website are also prohibited. Any attacks that result in denial of service or distributed denial of service are prohibited. We will report any such intrusion to the competent law enforcement authority, with which we will also cooperate by revealing your identity. In the event of such an intrusion, you lose the right to use our Website.
22. Rules regarding the publication of links to our Website
22.1 You may post links to our homepage if you do so in a fair and legally acceptable manner that does not harm or exploit our reputation.
22.2 The link may not be published in a way that suggests business cooperation, approval or advertising on our part, if this does not exist.
22.3 The link may not be published on any Website that is not owned by you.
22.4 The link to our Website may not be “framed” on any Website. You are also not permitted to post links to non-home page parts of our Website.
22.5 We reserve the right to allow you to post links without prior notice.
22.6 If you wish to publish a link to our Website, or only its content in a manner that is not listed as permitted under these Terms and Conditions, please write to us at [email protected]
23. Applicable law
23.1 If you are a consumer, we would like to inform you that these Terms and Conditions, their content and form are regulated by the legislation of Slovenia. We do our best to fulfil our duty to establish an effective complaint handling system and to identify a person with whom the customer can contact us by phone or e-mail in the event of problems. You can submit a complaint via e-mail to email@example.com. The complaint procedure is confidential. After the submission, we will send you an acknowledgment of receipt within 3 working days and inform you of the estimated duration of the complaint procedure. We will keep you informed of the process.
23.2 We would like to inform you that we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes in accordance with the law governing out-of-court settlement of consumer disputes. As a provider of online shopping in the territory of the Republic of Slovenia, we are publishing an electronic link to the platform for online resolution of consumer disputes (“SPRS platform”), which is available on the following link http://ec.europa.eu/odr.
23.3 For disputes related to the use of the Website or the purchasing of products through the Website, both you and we undertake to resolve them amicably. Both you and we agree that the courts in Slovenia have exclusive jurisdiction.
23.4 If you are a business user, we would like to inform you that these Terms and Conditions, their content and form and all disputes that would arise from them (and all non-contractual disputes and claims) are governed by the laws of Slovenia. Both you and we agree that the courts in Slovenia have exclusive jurisdiction.
Last update: 21.03.2022.